Last Updated: August 2026

NovyRex Labs respects the privacy of our customers and website visitors.

This Privacy Policy explains how we collect, hold, use and disclose personal information through our website and business operations.

Information We May Collect

Depending on how you interact with us, we may collect information including:

• Your name
• Email address
• Telephone number
• Billing and delivery address
• Order information
• Payment-related information
• Communications with our support team
• IP address and device/browser information
• Website activity and cookie information

Why We Collect Information

We may use personal information to:

• Process and fulfil orders
• Confirm payments
• Arrange shipping and delivery
• Provide tracking information
• Respond to customer enquiries
• Manage returns or order problems
• Maintain business and transaction records
• Prevent or investigate fraud
• Maintain and improve our website
• Comply with applicable legal obligations

Payment Information

Payments may be processed using PayID, bank transfer or other payment services made available by NovyRex Labs.

We do not claim to store complete card details unless our website actually provides and operates such functionality.

Sharing Information

Where reasonably necessary to operate our business, information may be disclosed to service providers such as:

• Australia Post and logistics providers
• Website and hosting providers
• IT and security providers
• Accounting or professional advisers
• Payment providers
• Government or regulatory authorities where disclosure is legally required.

We do not sell customer personal information.

Data Security

We take reasonable steps appropriate to our operations to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

No internet-based system can guarantee absolute security.

Access and Correction

Where applicable, you may contact us to request access to personal information we hold about you or request that inaccurate information be corrected.

Privacy Enquiries and Complaints

Questions, requests or complaints concerning privacy can be submitted through the contact information provided on our website.

We will review legitimate privacy enquiries and respond where required.

Updates

We may update this Privacy Policy as our website, business practices or legal obligations change.

The current version will be published on our website.