Last Updated: August 2026

We want problems with orders to be handled fairly and efficiently.

Change-of-Mind Returns

Due to the nature of our products, opened or used products generally cannot be accepted for a change-of-mind return.

For a change-of-mind return to be considered, the product must generally be:

• Unopened
• Unused
• In its original sealed packaging
• In its original condition

Please contact our support team before returning any item.

Approval of a change-of-mind return is at our discretion except where otherwise required by law.

Damaged, Incorrect or Faulty Products

If an order arrives damaged, faulty, incorrect or incomplete, contact our support team as soon as reasonably possible.

Please provide:

• Your order number
• A description of the issue
• Clear photographs of the affected product
• Photographs of the packaging where relevant

Please retain the product and packaging while the issue is being assessed.

Australian Consumer Law

Our change-of-mind policy is separate from any rights you may have under Australian Consumer Law.

Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot legally be excluded.

Depending on the circumstances and applicable law, remedies for a product that fails to satisfy an applicable consumer guarantee may include replacement, refund or another legally required remedy.

Refund Processing

Where a refund is approved or legally required, we will arrange the appropriate refund after the claim has been assessed.