NovyRex Labs Australia is an Australian based supplier of research peptides and related
research products. We focus on quality, consistency, transparency and reliable customer service.

No. All NovyRex Labs products are supplied strictly for research purposes only and are not intended for human consumption, therapeutic use, diagnosis, treatment or prevention of disease.

Quality and transparency are important to us. At Novyrex all customers are provided with independent laboratory testing for a product or batch, the relevant testing information or Certificate of Analysis (COA) can be found in the COA Library. We do not claim independent testing for products or batches that have not undergone independent analysis.

A Certificate of Analysis (COA) is a laboratory report containing analytical information about a
tested sample.
Depending on the testing performed, a COA may contain information including:
● Product or compound identification
● Reported purity or assay results
● Testing methodology
● Test date
● Laboratory and report information
Where applicable, COAs are made available so researchers can review the analytical
information associated with particular products or batches.

NovyRex Labs is based in Australia and provides Australian-based customer support.

We currently accept PayID and direct bank transfer. Payment instructions will be provided during the ordering process. Please ensure that your payment information and reference are entered correctly so your payment can be matched with your order without unnecessary delays. Orders will generally begin processing once payment has been received and confirmed.

Orders will generally be processed and shipped on the following business day once the order and payment have been confirmed. Orders placed on weekends or public holidays will generally begin processing on the next available business day.

Orders are shipped using Australia Post Express and typically arrive within 1–3 business days after dispatch, depending on your location and the Australia Post delivery network. All orders are sent in discreet packaging. Delivery timeframes are estimates and delays outside of our control may occasionally occur.

Orders under $300 are charged a flat $15 Express shipping fee.

Orders of $300 or more receive FREE Australia Post Express shipping.

Signature on Delivery is not included by default. If you would like your parcel to require a signature when delivered, Signature on Delivery can be added separately during checkout. Selecting this option means that Australia Post will require a signature upon delivery rather than leaving the parcel unattended where permitted.

Yes. Tracking information will be provided once your order has been processed and dispatched. You can use the tracking information provided to follow the progress of your parcel through the Australia Post delivery network.

Please contact our support team as soon as possible if you need to change or cancel an order. Once an order has been processed or dispatched, we may be unable to modify or cancel it.

Due to the nature of our products, opened or used products cannot be returned or refunded.
To be considered for a return products must generally be:
● Unopened
● Unused
● In their original sealed packaging
● In their original condition
All return and refund requests are subject to assessment by our support team.
If an item arrives damaged, defective, incorrect or with items missing, please contact our
support team as soon as possible. Clear photographs of the product, packaging and shipping
parcel may be required so the issue can be assessed.
Nothing in this policy is intended to exclude or restrict any rights or remedies that cannot legally
be excluded under Australian Consumer Law.

If there is an issue with your order, please contact our support team on support.novyrexlabs@gmail.com and provide your order number and details of the issue. For damaged, incorrect or missing products, we may request photographs of the products and packaging so the issue can be investigated. Our support team will review the information provided and assist with an appropriate resolution.

No. NovyRex Labs products are supplied strictly for research purposes only. We do not provide human dosing protocols, administration instructions or medical advice regarding the use of research peptides.

NovyRex Lab peptides supplied in lyophilised (freeze-dried) powder form should be kept sealed,
dry and protected from direct light and moisture.
For general laboratory storage:
● Short-term lypophilised powder (3months) Refrigerate at 2–8°C
● Long-term lypophilised powder 12-24months)Store frozen at approximately −20°C
● Once reconstituted Refrigerate at 2–8°C
● For specialised extended laboratory storage, some peptides may be maintained at
temperatures as low as −80°C, where appropriate.
When removing a frozen vial from storage, allow the sealed vial to reach room temperature
before opening. This helps reduce condensation and moisture entering the vial. Repeated
temperature changes and freeze-thaw cycles should be minimised.
Storage requirements can differ between individual compounds, so researchers should always
refer to the product-specific documentation or Certificate of Analysis where storage conditions
are specified.For research use only. Not for human consumption.

You can contact our support team at support.novyrexlabs@gmail.com. For enquiries relating to an existing order, please include your order number so our team can assist you as efficiently as possible.